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Shipping & Returns

SHIPPING & RETURNS

SHIPPING

All purchased items are shipped within 2-3 business days after purchase.  Once your order has shipped, you will receive tracking information. Incorrect shipping addresses may result in your package being lost or returned in the mail. This scenario is the responsibility of the buyer to provide additional shipping fees if necessary. 

EXCHANGES & STORE CREDIT POLICY

Because we are a small business, we only offer exchanges and store credit. The item must be returned within 10 days of the date the item was received. In order to receive an exchange or store credit, the item must be in its original condition. No exceptions. Runaway Luna has the right to refuse an exchange or issue store credit for an item that is worn or damaged in any way.

 

Please email bebold@runawaylunalifestyle.com to receive further instructions about your exchange or store credit and how to proceed.

ACCESSORIES POLICY

All earrings/jewelry are final sale and non-refundable. 

Thank you for your patience & understanding!